dt111 Privacy Policy

1 Introduction and Purpose of This Policy

dt111 is a trusted online betting and casino platform for players in Bangladesh. We take the protection of our users' personal information very seriously. This privacy policy ("Policy") explains what information we collect about you, how that information is used, when and with whom it may be shared, and what rights you have over the control of your information.

Our goal is to inform you with complete transparency — your information will never be sold to third parties without your consent under any circumstances. We collect only the information that is necessary for the proper operation of our services.

2 Information We Collect

When creating an account and using services at dt111, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity information
• Valid email address and contact details
• Account login credentials (username and password — stored in encrypted form)
• Financial transaction details such as bKash, Nagad, Rocket, Upay, or bank account information
• Documents submitted for identity verification

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Date, time, and browsing activity when accessing the site
• Cookie and session tracking data
• Gaming activity and betting history

2.3 Information Received from Third Parties

When necessary, we may collect relevant information about you from identity verification agencies, payment providers, or anti-fraud service providers.

3 Purposes for Using Your Information

We use the information we collect for the following purposes:

1. To complete account registration and identity verification
2. To process deposits, withdrawals, and financial transactions
3. To provide gaming services and technical support
4. To prevent fraud and meet anti-money laundering (AML) requirements
5. To provide bonus offers, promotions, and personalized services
6. To operate customer service and 24/7 live chat support
7. To apply responsible gaming features and provide assistance in crisis situations
8. To fulfill legal obligations and respond to requests from regulatory authorities
9. To improve site performance and resolve technical issues

4 Sharing and Disclosure of Information

dt111 may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technology service providers only to the extent necessary for them to operate their respective services. All such partners are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose relevant information in response to court orders, lawful requests from law enforcement agencies, or financial investigations.

4.3 Fraud Prevention

Relevant information may be shared with trusted identity verification agencies in the interest of account security and fraud prevention.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify you in advance.

5 Cookies and Tracking Technologies

dt111 uses cookies and similar tracking technologies to operate the site properly and to improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core functionality.
• Functional Cookies: Used to remember language preferences and personal settings.
• Analytics Cookies: Used to understand site usage patterns and improve performance.

You can manage cookies through your browser settings, however disabling certain cookies may limit site functionality.

6 Data Retention Period

We retain your information only for as long as necessary. Specific retention guidelines are outlined below:

• Active account information: For the full duration that the account remains active.
• Transaction records: At least five years in accordance with financial regulations.
• Identity verification documents: For the required legal period even after account closure.
• Communication records (live chat, email): For a limited period to improve customer service quality.

Once the retention period ends, we arrange for your information to be securely deleted.

7 Data Security Measures

To keep your personal and financial information secure, dt111 follows modern technology and strict security practices:

• SSL/TLS encryption technology used on all connections
• Passwords stored using strong hashing algorithms — never in plain text
• Financial information stored on secure, isolated servers
• Regular security audits and vulnerability testing
• Strict data access policies for internal staff — only those who need it can view the information
• Automated monitoring systems to detect suspicious activity

8 International Data Transfers

dt111 uses global technology service providers, which means your information may in some cases be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Relevant international data protection standards are properly followed.
• Third parties receiving the data are bound by the terms of our confidentiality agreements.
• Technical safeguards are in place for international transfers.

9 Protection of Minors' Information

dt111 is intended solely for those aged 21 or above. We do not knowingly collect any personal information from anyone under the age of 21.

During account verification, we follow an age confirmation process. If we find evidence that a minor has created an account, we will immediately close that account and delete the associated information.

Parents or guardians who believe their child has created an account on our platform should please contact us at [email protected].

10 User Rights

You have the following rights over your own personal information:

10.1 Right to Access Information

You may request at any time to know what information we hold about you.

10.2 Right to Correct Information

If any of your information is incorrect, you can correct it through account settings or by contacting customer service.

10.3 Right to Delete Information

Where legal and regulatory obligations do not require otherwise, you may request that your information be deleted after closing your account.

10.4 Right to Opt Out of Marketing Communications

You may unsubscribe from our promotional emails at any time or change your marketing preferences in account settings.

10.5 Right to Data Portability

In certain circumstances, you may request your information in a structured, commonly used format.

11 Third-Party Links and Services

The dt111 platform may include software from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These third-party service providers have their own privacy policies and we are not responsible for their data collection practices.

It is recommended that you read the privacy policy of any third-party service before using it.

12 Policy Changes and Updates

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a special notice on the website
• Sending a notification to your registered email address
• Showing an update notice when you log in to your account

The "Last Updated" date at the top of this page always indicates the most recent version. Continued use of the site after any changes means you are considered to have accepted the updated policy.

13 Complaints and Dispute Resolution

If you have any concerns or complaints about how your personal information is used, please first contact our customer service team. We will sincerely try to resolve your matter.

If your complaint remains unresolved after contacting us, you have the right to file a complaint with the relevant data protection authority.